PENSION WITHDRAWAL CLAIM TAKING LONG TO BE PROCESSED

I resigned from my previous employer on the 30th of September 2024. I submitted all the required documents to Momentum to process my pension withdrawal claim. It has now been 3 months without any assistance from Momentum, who are the administrators of my pension. I have been following up with the company, and every time, I am given a different story.

I am really unsure why it is taking so long to process my pension withdrawal claim. I haven’t received any updates on the progress of the claim. Whenever I need an update, I have to call their call center and wait for 45 minutes to an hour to get assistance.

This has been a very frustrating process. I really hope Momentum can do something to fix this. Can they implement an online system where I can track the progress of my claim without having to call the call center?