Pension Withdrawal and Transfer

I first lodged my claim on the 20/09/2018 and received reference number ********** , received a reply that the process for Withdrawal/Transfer of pension fund takes 26 Days, I expected at the latest by the end of October for the claim to be finalized! My claim has been with momentum for 55 days now!

I was told there was tax problems and that they needed to pay SARS some money but I cannot believe up till now they have not resolved this.

On the 30 October 2018, I received an e-mail from Keshni Pillay "Good day, Please note we are at the payment stage of the claim.We will provide proof of payment as soon as possible."

On the 6th November, I received an e-mail from Kabelo Mo***eng "Good day, Please note we await tax certificate clearance and will continue with the payment once received. Should you require any further information, please do not hesitate to contact me."

I called on 9th November after my query was referred to Lorraine Phosa and she told me "the tax issues had been resolved and she was going to send through a payment request for payment to be made", guess what nothing happened.

Sent a follow up e-mail on the 12th November and received a reply from Kabelo Mo***eng on the 13th November "Good day, Please note tax has been finalised and we are busy with payment process. Should you require any further information, please do not hesitate to contact me"

I also called on the 13th November to speak to Lorraine and was told she would call me back, she never called back.

I called again today and asked for Lorraine, she was in a meeting, I was assisted by a gentleman who told me that a "tax directive needs to app**** for"

Now I ask, how does my query go from "We are at the payment stage" to "applying for a tax directive" when initially I had been told that all the tax affairs were sorted? This is by far the WORST and MOST DISPLEASURABLE service I have received from any Company I had dealt with in my entire life, no one seems to care and no one provides correct information, I wonder if Momentum is only happy to receive money from their clients but when it is time for them to pay that money it becomes a big problem! I hope no one else experiences this ever in their lifetime, this is utterly disgusting service.