Pension payout

The most shocking services. Following up on the payout of my pension with no joy. Initially spoke to Shannon who informed me that my case officer is Ishwaan Hendricks. Shonnon told me there is a mistake on the form and forwarded it to Ishwaan to follow up with the financial planner and Ishwaan phone me back, this was about 2 weeks ago. No call nack. No follow up. Phoned again on 2022/04/29. I was promised that I will be sent an email before close of business to inform me of the progress, still wating, it is the 3rd of May. Phoned again and was again told there is a problem with 1 of the forms and he will follow up with the financial planner. Everytime I get promised I will be contacted by noon or end of day but it's empty promises