PENSION NOT RELEASED AS APPARENTLY ACCOUNT HAS BEEN SUSPENDED

My parents pension fund has been transferred to Momentum.... to date they have not paid their pension since 20 September 2019 - Jamie Lee Crisp / Deshnie / Agnes with whom i have tried to connect with asking for help - to date no money deposited into the account - i have record of all conversations and i am going to take this further as Jamie Lee Crisp sent me an email on Friday saying they cannot do payment today but maybe on monday depening if they do the transfer before 12h00 otherwise expect it on Tuesday..... well Tuesday is here and NOTHING. i have even had to pay my folks medical aid as momentum failed to pay. I HAVE GIVEN ALL NECESSARY DOCUMENTATION - AND I WAS ALSO ASKED - IS YOUR DAD STILL ALIVE ???????????????????????? I HAVE TRIED ALL NUMBERS TO THE CALL CENTRE - IT IS NOT ANSWERD - I HAVE SAT ON CALLS FOR OVER 8 MINUTES WITH JUST DEAD SILENCE IF I WAS PUT ON HOLD - OR JUST MUSIC PLAYING WAITING FOR SOMEONE TO ANSWER. OH I NEARLY FORGOT - I HAD CHATTED TO JAMIE LEE CRISP - SHE SAID SHE WOULD CALL ME BACK - WHICH SHE DID NOT - SO I CALLED BACK ONLY TO BE TOLD - SORRY SHE CANT HELP YOU NOW - SHE IS ON LUNCH!!!!!!!!!!!!!! I AM WILLING TO GIVE DATES AND TIMES AND BASIC DESCRIPTION OF EACH CALL OR EACH TIME I ATTEMPTED TO CALL.......

THANK YOU TO KIRON WHO HAS GIVEN ME SOME HOPE THAT HE WILL BE FOLLOWING UP ON THE LONG OUTSTANDING QUERY AND HAS PROMISED THAT THIS WILL NEVER HAPPEN AGAIN. HE SAID HE WILL LET ME KNOW BY TOMORROW MORNING WED 2 OCTOBER 2019