Pension not paid after claim was approved

Item: Momentum (SA)
Rating: 1
Author: Magriet S

My husband died in April the claim was approved and message after message was left but no success. I have responsibilities and accounts to pay and have no monies. Please help

Helpful (0)

Replies (2)

Momentum (SA)'s replyOfficial

26 Oct 2017, 07:53

Thank you for informing us of your concerns. The matter will be escalated and feedback will be provided to you shortly.

Kind regards

Natasha

Momentum (SA)'s reply26 Oct 2017, 07:53

Official

Thank you for informing us of your concerns. The matter will be escalated and feedback will be provided to you shortly.

Kind regards

Natasha

Momentum (SA)'s replyOfficial

26 Oct 2017, 10:13

Please accept our most sincere apologies for the delay in paying this claim.

Service is of utmost importance to us and it is with regret that we have failed you in this instance.

Kind Regards

Sue

Momentum (SA)'s reply26 Oct 2017, 10:13

Official

Please accept our most sincere apologies for the delay in paying this claim.

Service is of utmost importance to us and it is with regret that we have failed you in this instance.

Kind Regards

Sue