SL
Steven L
1 reviews | Active since Jan 2012
08 Mar 2019, 12:53
Pension Fund Savings Lost or Taken by Momentum and Still Missing
I have reported previously that my pension fund savings invested with Momentum was missing. After 2 months, my pension funds are still missing and Momentum is unable to find it. On attempt to call them, you just get a message that there are no agents available to assist you and that you have to leave a message. That message is never returned. I am deeply concerned that Momentum has lost or taken my pension fund savings and now they are hiding away from me as client by being not contactable. After all the scandals that I heard about Momentum seeking excuses not pay out insurance claims, I too am now a victim of this. Please do not trust your hard earned savings with Momentum!
Helpful (0)
Replies (4)0
Replies (4)
Momentum (SA)'s replyOfficial
08 Mar 2019, 13:02Thank you for bringing your concerns to our attention. The matter will be escalated to management in order to assist you.
Kind regards
NH
Kind regards
NH
Momentum (SA)'s reply08 Mar 2019, 13:02
Official
Thank you for bringing your concerns to our attention. The matter will be escalated to management in order to assist you.
Kind regards
NH
Kind regards
NH
Momentum (SA)'s replyOfficial
08 Mar 2019, 13:34I refer to our telephone conversation and confirm that I have sent your enquiry to the Manager of the Staff Fund who will respond to you.
Kind Regards
Kind Regards
Momentum (SA)'s reply08 Mar 2019, 13:34
Official
I refer to our telephone conversation and confirm that I have sent your enquiry to the Manager of the Staff Fund who will respond to you.
Kind Regards
Kind Regards
SL
Steven L's updateReviewer Update
12 Mar 2019, 17:01My pension fund benefit is still missing after 2 months continuously trying to find it. The head of department blamed the problem on me and told me that it is my own responsibility to find my money which is still in possession by Momentum. If you phone, your call just goes to a voicemail which is never returned. Emails are either not answered or there is no progress on the matter and it just goes in a loop. It is obvious that Momentum is seeking reasons not pay out claims and hiding away from clients hoping that they will give up. It seems that I have no other option than to refer the matter to the Ombudsman.
SL
Steven L's update12 Mar 2019, 17:01
Reviewer Update
My pension fund benefit is still missing after 2 months continuously trying to find it. The head of department blamed the problem on me and told me that it is my own responsibility to find my money which is still in possession by Momentum. If you phone, your call just goes to a voicemail which is never returned. Emails are either not answered or there is no progress on the matter and it just goes in a loop. It is obvious that Momentum is seeking reasons not pay out claims and hiding away from clients hoping that they will give up. It seems that I have no other option than to refer the matter to the Ombudsman.
Momentum (SA)'s replyOfficial
13 Mar 2019, 08:06Good Day
I refer you to the email sent by the manager of the Fund and I confirm that your Pension Fund is not missing and never has been. You left the employ and then returned, therefore you have two records.
Our Manager has also requested the number which you have called which goes to voicemail as the Fund staff have been in contact with you.
Your emails have been responded to and the manager in her mails has requested that you call her should you require any information and she has confirmed that there have been no missed calls or messages left for her.
At no stage was the blame passed to you.
Momentum is in the business of offering members excellent service and we pride ourselves in our claims process and we do not seek reasons not to pay out claims.
I trust that this matter has been explained to you by our manager of the Fund and that you understand that they are in the process of completing your claim.
Kind Regards
Sue
I refer you to the email sent by the manager of the Fund and I confirm that your Pension Fund is not missing and never has been. You left the employ and then returned, therefore you have two records.
Our Manager has also requested the number which you have called which goes to voicemail as the Fund staff have been in contact with you.
Your emails have been responded to and the manager in her mails has requested that you call her should you require any information and she has confirmed that there have been no missed calls or messages left for her.
At no stage was the blame passed to you.
Momentum is in the business of offering members excellent service and we pride ourselves in our claims process and we do not seek reasons not to pay out claims.
I trust that this matter has been explained to you by our manager of the Fund and that you understand that they are in the process of completing your claim.
Kind Regards
Sue
Momentum (SA)'s reply13 Mar 2019, 08:06
Official
Good Day
I refer you to the email sent by the manager of the Fund and I confirm that your Pension Fund is not missing and never has been. You left the employ and then returned, therefore you have two records.
Our Manager has also requested the number which you have called which goes to voicemail as the Fund staff have been in contact with you.
Your emails have been responded to and the manager in her mails has requested that you call her should you require any information and she has confirmed that there have been no missed calls or messages left for her.
At no stage was the blame passed to you.
Momentum is in the business of offering members excellent service and we pride ourselves in our claims process and we do not seek reasons not to pay out claims.
I trust that this matter has been explained to you by our manager of the Fund and that you understand that they are in the process of completing your claim.
Kind Regards
Sue
I refer you to the email sent by the manager of the Fund and I confirm that your Pension Fund is not missing and never has been. You left the employ and then returned, therefore you have two records.
Our Manager has also requested the number which you have called which goes to voicemail as the Fund staff have been in contact with you.
Your emails have been responded to and the manager in her mails has requested that you call her should you require any information and she has confirmed that there have been no missed calls or messages left for her.
At no stage was the blame passed to you.
Momentum is in the business of offering members excellent service and we pride ourselves in our claims process and we do not seek reasons not to pay out claims.
I trust that this matter has been explained to you by our manager of the Fund and that you understand that they are in the process of completing your claim.
Kind Regards
Sue