PENSION FUND PAYOUT DELAYS

This process has been going on since beginning of August and I still do not see light at the end of the tunnel. I've been following up regarding my payment process for over 2 weeks now, and the reason is I feel like if I'm not breathing down their necks, there will be no progress. All I get is being sent back forth. You can tell some consultants don't know what's going on, I have to tell them what has been going on from I what I've been told since the starting of the process, then they have a look in the system again and then try to make understanding. It's frustrating. Others do give answers that make sense, however, these answers contradict each other, then I get told it's being sorted immediately. When I call again in 2 days I'm told the same thing I was told 2 days ago, which means it wasn't being sorted immediately.

Today I phone just before 12pm and was told my administrator is not at work today and they will assign someone else to handle my case as a matter of urgency, I ask who and they tell me Lesego Modisane/Kraai (I write two surnames because again they keep telling me different surnames). I am told Lesego will attend to this case and make sure to inform to today of the updates. I call an hour before close of business and I am told Lesego has gone home WITHOUT GETTING BACK TO ME. I ask to speak to a manager, I am told all managers have left. Too me all that smells fishy.

The next step will be to involve my lawyers because Momentum is taking us for a ride, maybe then they will give a sensible update and act accordingly. This is unacceptable!!!!!! We shouldn't have to beg for money owed to us.