BM
Buhle M
1 reviews | Active since Jul 2013
21 Nov 2023, 12:10
Pension Fund Nightmare
The past 2 months have been extremely frustrating due to lack of service from Momentum. I have been trying to get my pension fund transferred. Me and my financial advisor have been sent from pillar to post asked to submit and resubmit documents. When I follow up I'm given wrong information. It's like Momentum is doing me a favour. The latest is once again they are requesting a quotation which was sent a while ago. I need my money to move to the Pension Fund of MY choice and I shouldn't be held at ransom for what is rightfully mine. Everytime I call I can't be transfered to Bonani who us the person dealing with my claim. I'm extremely frustrated.
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Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
21 Nov 2023, 12:37Buhle
Your complaint has been referred to the relevant fund manager for assistance.
Regards
EdB
Your complaint has been referred to the relevant fund manager for assistance.
Regards
EdB
Momentum (SA)'s reply21 Nov 2023, 12:37
Official
Buhle
Your complaint has been referred to the relevant fund manager for assistance.
Regards
EdB
Your complaint has been referred to the relevant fund manager for assistance.
Regards
EdB
BM
Buhle M's updateReviewer Update
06 Mar 2024, 03:00And to date I am yet to be assisted. I was short paid by 50k and my retirement annuity company had to deposit the Money back to momentum so they can re calculate and pay my shortfall. Tersia from momentum has been very nonchalant about the whole situation. She has had the same excuse for the past months that the IT department must do something on the claim which is absolute bulldash. I am numb at this point. Yesterday I actually got the same excuse and I'm just tired. Typing this at 3am because I'm having sleepless nights knowing I'm in financial turmoil while Momentum is gaining interest on my money. I reached out to the Manager Robin who said he will revert to me but NOTHING
BM
Buhle M's update06 Mar 2024, 03:00
Reviewer Update
And to date I am yet to be assisted. I was short paid by 50k and my retirement annuity company had to deposit the Money back to momentum so they can re calculate and pay my shortfall. Tersia from momentum has been very nonchalant about the whole situation. She has had the same excuse for the past months that the IT department must do something on the claim which is absolute bulldash. I am numb at this point. Yesterday I actually got the same excuse and I'm just tired. Typing this at 3am because I'm having sleepless nights knowing I'm in financial turmoil while Momentum is gaining interest on my money. I reached out to the Manager Robin who said he will revert to me but NOTHING
Momentum (SA)'s replyOfficial
06 Mar 2024, 08:31Buhle
We note your further posting and we have referred the matter back to the relevant fund manager.
Kind regards
EdB
We note your further posting and we have referred the matter back to the relevant fund manager.
Kind regards
EdB
Momentum (SA)'s reply06 Mar 2024, 08:31
Official
Buhle
We note your further posting and we have referred the matter back to the relevant fund manager.
Kind regards
EdB
We note your further posting and we have referred the matter back to the relevant fund manager.
Kind regards
EdB