Pension fund

I am so disappointed beyond I called on the 30.03.26 I called spoke Katlego transferred to I don't know where someone pick up the phone kept quiet he did assisted Katlego politely so then spoke to Daven transferred to another department which it's First rand pension fund God knows I spoke to Amalia or something she said please hold I will call reception and ask for first rand department for pension fund I held on like held on until cut the call guys no communication if my withdrawal of vest pot is successful or not like it's dead like this is not especially First rand pension fund like it's quite guys who are running this because I believe I have a right to know what is what I need to transfer my retirement fund to another scheme it's annoying wuuuuu.i have left the company but it's worst nightmare.I gave my ID sorry mama I don't pick up your ID njani.