Pension Fund Administrators

Good Day,

I used the platform FUNDATWORK to withdraw my pension fund, after the 26 Days SLA(as stapulated on the side) period i was advised that the money I wanted to preserve was too little(not sure why the system allowed me to proceed with the withdrawal as it was not suppose to not allow me to proceed). Now i have being told that IT department needs to recticy that before the payment can be processed and the comments on the Benefit claim tracking is saying something completley different. At this current moment I urgently need those funds.

This is unacceptable as I am needing to make urgent payments and am being terribly affected by this.

I have being calling the call center for the past two weeks and I have being taken from Pillar to Post, and being given false hope,can someone please assist with this as I cant always being calling and not gettting assistance.

Thanks,