******** Pension Deductions & Momentum’s Failure to Assist

I am extremely disappointed with the service I have received from Momentum Corporate regarding ******** pension fund deductions made during my probation period while employed at **********. According to my employment contract — which I submitted to Momentum upon request — I was never a permanent employee. I remained on probation for the entire duration of my employment and resigned before any permanent appointment was confirmed.

Despite this, pension fund contributions were deducted from my salary from day one. This is contrary to legislation, fund rules, and standard industry practice, as pension contributions apply only to confirmed permanent employees.

Instead of addressing the issue, Momentum responded with:

“Kindly advise how we may better assist you using the attached offer of employment document.”

This response is unacceptable. Momentum specifically requested proof, I provided the contract, and they are now pretending not to understand it. This is not assistance — it is avoidance. Momentum is a major financial institution. I expect professionalism, accountability, and compliance with the Pension Funds Act — not dismissive responses and circular communication.

I require urgent resolution.