pensioen pay out of deceased husband

MY HUSBAND WAS DECEASED ON THE 31 MARCH 2014 IN MEI 2014 A PAYMENT WAS MADE INTO MY ACCOUNT FROM MOMENTUM UP TILL NOW NO CORRESPONDENCE TO WHAT MONEY IT WAS WAS RECEIVED. THEY NEVER CONTACT ME AS THEY SUPPOSED TO AS A CLIENT NEVER EVEN GIVE THEIR CONDOLENCES THE ONLY ANSWERS I EVER GOT WAS THROUGH SUIDWES LANDBOU OR FEG THE ONLY TIME THEY SEND ME A E-MAIL WAS WHEN I PUT A COMPLAIN ON THEIR WEBSITE AND GAVE ME AN INSUFFICIENT ANSWER THAT THEY ARE STILL BUSY. IT SEEMS AS IF THEY DO NOT NOW HOW TO HANDLE THE CASE. THE END OF THIS MONTH IT WILL BE A YEAR. THE FINANCIAL IMPACT ON MY LIFE IS QUITE STRESSFUL AS I HAVE TO PAY ALL THE ACCOUNTS THAT MY HUSBAND USE TO PAY HOW CAN ONE RUN A COMPANY WITHOUT COMMUNICATING WITH YOUR MEMBERS!!!! THIS IS TOTALLY UNACCEPTABLE.