Pending claim for 2 months now

On 8 July 2025 my father passed away. He was a policy holder for Momentum. I sent an email on 15 July 2025 informing Momentum about this. I then received forms to be completed by my Mom on 18 July which were sent back on 25 July. Since then i received 3 emails asking for more information which was provided. On 19 Aug i received email saying the claim is still being processed. on 19 Sept i receive an email asking me to submit documents in order to process the claim. My question is, its been 2 months now since my Dad passed and her annuity has not been paid to beneficiary, how my mother meant to survive because my Dad was the provider.

I feel this is really unacceptable, its not a way to treat a widow of you long-term client. I also feel you are in breach of the agreement on the policy and i am considering taking this matter forward with relevant Ombudsman.