Payment of retirement annuity on death

Unfortunately the media coverage about Momentum is largely true. We are waiting on feedback on payment of a retirement annuity after our Mother's passing. We get shifted from pillar to post. Every week goes by and no one gets back to us and then they just ask for more documentation which could have been done in the beginning. We then get told the trustees have cancelled all their meetings for March and we will only hear next month. This is utter nonsense. You have an obligation to your members whether dead or alive. The Act and Law is clear about this so please stop throwing the act at us and using your delay tactics so that you don't have to pay out money. You have every piece of paperwork we own. My mother's will was clear, her beneficiaries are clear and every week we ask for feedback the employees tell us different stories. I am so sick of big companies treating their consumers like this. It is not fair.