Payment Issue and Lack of Support from Momentum & Private Advisor

I am extremely disappointed with the level of service I’ve received from Momentum and my appointed financial advisor from Private Financial Advisors. I received a notification stating that my premium for last month was not paid, despite the funds being successfully deducted from my bank account on the 25th. I sent proof of payment immediately to my advisor.

It’s now been three weeks with no resolution, and I’ve had no meaningful feedback. My follow-ups are being ignored, and I am left uncertain about the status of my policy.

This raises serious concerns about how claims would be handled if something were to happen to me. I have only been a client for two months, yet I’ve experienced delays in communication, broken promises regarding onboarding, and poor client engagement.

I expect Momentum to urgently investigate this matter, confirm that my policy is up to date, and ensure that appropriate action is taken to address this poor level of service.