MM
Molefi M
1 reviews | Active since Nov 2023
28 May 2025, 08:00
Payment for matured policy
I'm disappointed with momemtum for frustrating me with a payment for matured policy. They first wanted a cancelation letter because it was ceded. They received the letter. Now I don't know why they can't process payment.
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Momentum (SA)'s replyOfficial
28 May 2025, 08:22Dear Mr. Mataboge,
Thank you for your post. We have received a letter from FNB to cancel the cession noted on the policy, but it appears that we have not received any claim form or supporting documentation from you to process a maturity claim under your policy.
We have escalated the matter with the agent in the tracing department and asked that they contact you directly to assist you further.
Kind regards,
ND
Thank you for your post. We have received a letter from FNB to cancel the cession noted on the policy, but it appears that we have not received any claim form or supporting documentation from you to process a maturity claim under your policy.
We have escalated the matter with the agent in the tracing department and asked that they contact you directly to assist you further.
Kind regards,
ND
Momentum (SA)'s reply28 May 2025, 08:22
Official
Dear Mr. Mataboge,
Thank you for your post. We have received a letter from FNB to cancel the cession noted on the policy, but it appears that we have not received any claim form or supporting documentation from you to process a maturity claim under your policy.
We have escalated the matter with the agent in the tracing department and asked that they contact you directly to assist you further.
Kind regards,
ND
Thank you for your post. We have received a letter from FNB to cancel the cession noted on the policy, but it appears that we have not received any claim form or supporting documentation from you to process a maturity claim under your policy.
We have escalated the matter with the agent in the tracing department and asked that they contact you directly to assist you further.
Kind regards,
ND