Pay back the money

<p>This is a complaint about the poor service I received from the Momentum group.</p> <p>The misguiding information they gave me is now effecting my finances and my livelihood. </p> <p> </p> <p><br />I called their contact centre from 30 September 2016 to gain more information about the current account I have and is flexibility regarding withdrawals so i could understand and plan my finances on how much money i could take out at one time</p> <p> </p> <p><br />The account I had with Momentum was a guaranteed endowment account/plan. I understand and know what agreement I originally signed in for but am now unable to even buy bread due to the bate and switch scheming technique used on me by this company. </p> <p> </p> <p><br />I called the Momentum on the 30th September 2016 because needed the funds . I spoke with a CSA who confirmed that if I change my account to a pure endowment account because then my account would be like a money market type of account and I could transact band deposit and withdraw money as I please.</p> <p> </p> <p> </p> <p> </p> <p>Trusting the misleading information I was given I did exactly as I was advised, which turns out to be a bad move. I am unable to even buy bread because I based my finances and trust in your greedy company. The realisation hit home so I waisted even more of my time and called Momentum again and spoke with a very patronising manager who, didn't even listen to the call-recording to understand how to solve the problem. This manager kept on quoting the company rules and the laws. He assumed that being defensive towards customers would win him a medal, it didn’t it showed me what an unprofessional person he is.</p> <p> </p> <p><br />Demands: </p> <p>1) Solve my problem, I want what was promised to me by your CSA which is my money.</p> <p>2) Take Mr "I am the law” manager for more management training.</p> <p>3) Resolve this within the next 3days , or I will take legal action which you will bare the cost of.</p>