Pathetic zero customer service - only promises

On 13-11 and 16-11 I switched investments between the money market & equity funds. Due to IT system problems the switches were done at higher prices than the days I loaded the switches & they were done before the cut off time. The total loss due 2 late transacting amounts 2 over R1500.<br> I e-mailed the proof with ref nos 2 customer service and still awaiting a reply from them. A day later I phoned customer service & indicated I have e-mailed my request and it was confirmed I would be put in the position I should be after the person admitted they had system problems.<br> On 17-11 the Service Manager was e-mailed without a reply. On 20-11 I phoned the Service Manager & got this reply at 13h33:<br> I followed up with our ClientCare dept. The will process the corrections today.<br> Kind Regards<br> Veronica Etsebeth<br> Needless to say nothing was done.<br> This was followed with another e-mail on which I got this reply from the Service Manager on 26-11 at 09h41:<br> Thanks for your e-mail dated 25/11/2015.<br> Followed up with our ClientCare dept. Will let you know.<br> Kind Regards<br> Veronica Etsebeth<br> 16 days later & no adjustments/reply<br> Where are the good old days with fantastic service from Metropolitan and Momentum