Pathetic services with Death Benefit claims.

The late person passed on 20/01/2022. The death benefit claim on behalf of the two beneficiaries were submitted to Momentum by myself. I was contacted by Seekers to verify that there are no additional beneficiaries who can claim on this benefit, and all documentation were submitted to be able to process the claim for the beneficiaries. An email was received from Seekers on 24/02/2022 that verification has been done explaining the process forward as the documentation has been send to Momentum. (Board to sit in March for approval, taxation, etc and payment by end of April.)

 On 20/04/2022 Momentum was called to find out what the status of the claim is as there was NO feedback. I was told that the approved documents were received from the board and currently they are busy with tax, disbur*****t and payout will soon follow.

 On 11/05/2022 I once again phoned Momentum to enquire as to the status of this pay out. I was once again told that they are still busy and nearly finish with the tax and payout will be within three (3) days. The reason why I called is that between beneficiaries they wanted to get their late mom's ashes laid to rest with her late husband in Middelburg. This were additional costs as their mom's funeral policy which was paid up did not even cover the full cost of the cremation and they had to borrow money to be able too do this.

 As nothing happened as per the agent/consultant’s information provided on the 11th of May 2022, I phoned Momentum again on 25/05/2022 on their behalf. Once again the agent/consultant told me that they are awaiting the managers signature as to confirm the tax done and that payout will be within three (3) days.

 Once again nothing happened regarding the payout. I contacted Momentum again on the morning of the 8th of June 2022. As per the agent/consultant which she confirmed again over speaker phone to me with one of the beneficiaries present, the beneficiaries bank accounts were verified, disbur*****t approved, ALL income tax done and payment will be between 10 to 14 June 2022 as they are just awaiting their manager’s signature.

Guess what. The so called pay out did not happen. On 15/06/2022 I called Momentum again and as per Innocence the lady I personally spoke to the morning, they are still waiting for their manager to sign, then tax needs to be done and only then payout will happen.

Momentum my questions to you are and I do hope you will reply: DO YOUR AGENTS/CONSULTANTS ACTUALLY KNOW WHAT IS HAPPENING IN YOUR OFFICES AS EACH HAVE A DIFFERENT STORY AS TO THE STATUS OF THIS CLAIM? WHY IS IT IMPOSSIBLE TO SPEAK TO SOMEONE HIGHER THAN AN AGENT/CONSULTANT IN YOUR OFFICES AND ARE THERE ACTUALLY PEOPLE HIGHER THAN THEM? DO YOU FEEL PROUD TO KNOW THAT TWO PENSIONARES WHO BORROWED MONEY FROM THE BANK TO DO WHAT IS RIGHT HAVE TO BATTLE TO MAKE ENDS MEET MONTH END BECAUSE OF YOUR LACK OF INTREST/INABILITY TO PROCESS THE CAIM AND DO THE PAYOUT?

You are more than welcome to contact me regarding this matter.