AN
Andiswa N
1 reviews | Active since Nov 2021
11 Nov 2021, 10:16
Pathetic services
Momentum is the worst scheme ever. The deceased passed away in June and August we started with the pension fund claims. Up until today no payout done. Not even a single day have they called to let us know what is happening with the query. We been sent from pillar to post every time we call in to enquire. They don't care about the deceased family!!! Pathetic services received from them and i wouldn't recommend them to anyone.
Helpful (0)
Replies (7)0
Replies (7)
Momentum (SA)'s replyOfficial
11 Nov 2021, 10:25Dear Andiswa
We take note of your comment and will refer the matter to a manager for assistance and feedback.
Kind regards
NH
We take note of your comment and will refer the matter to a manager for assistance and feedback.
Kind regards
NH
Momentum (SA)'s reply11 Nov 2021, 10:25
Official
Dear Andiswa
We take note of your comment and will refer the matter to a manager for assistance and feedback.
Kind regards
NH
We take note of your comment and will refer the matter to a manager for assistance and feedback.
Kind regards
NH
AN
Andiswa N's updateReviewer Update
11 Nov 2021, 18:48Wow!!! I'm lost for words!!! The service keeps on getting worse. I received a call from 1 of your agents via cell phone number ending with 5345. The call lasted a measly 41 seconds. The rudeness feom your agent!😲😲😲. She asked for the deceased's surname and i told her, while i was busy trying to spell it out for her she rudely interrupted me and "The money was paid out in July". When i asked her when in July and who was the payout made to she responded by saying "The payout was made in July and my manager will call you for those details" and she hung up. She didn't even bother to provide the manager's name or even advise on the turn around time for the manager's call. The query is still unresolved, instead we have more unanswered questions. This is appalling to say the least. This has been going back and forth for months. It's bad enough that we are still grieving and mourning but we still have to endure such incompetence from your scheme. We request for the matter to be escalated to the highest level and be resolved ASAP as service failure is from your side.
AN
Andiswa N's update11 Nov 2021, 18:48
Reviewer Update
Wow!!! I'm lost for words!!! The service keeps on getting worse. I received a call from 1 of your agents via cell phone number ending with 5345. The call lasted a measly 41 seconds. The rudeness feom your agent!😲😲😲. She asked for the deceased's surname and i told her, while i was busy trying to spell it out for her she rudely interrupted me and "The money was paid out in July". When i asked her when in July and who was the payout made to she responded by saying "The payout was made in July and my manager will call you for those details" and she hung up. She didn't even bother to provide the manager's name or even advise on the turn around time for the manager's call. The query is still unresolved, instead we have more unanswered questions. This is appalling to say the least. This has been going back and forth for months. It's bad enough that we are still grieving and mourning but we still have to endure such incompetence from your scheme. We request for the matter to be escalated to the highest level and be resolved ASAP as service failure is from your side.
Momentum (SA)'s replyOfficial
12 Nov 2021, 08:31The manager in funds at work have apologised for the confusion. The funeral benefit was paid out and the matter has been referred to the Transnet Fund for further investigation.
Kind regards
NH
Kind regards
NH
Momentum (SA)'s reply12 Nov 2021, 08:31
Official
The manager in funds at work have apologised for the confusion. The funeral benefit was paid out and the matter has been referred to the Transnet Fund for further investigation.
Kind regards
NH
Kind regards
NH
AN
Andiswa N's updateReviewer Update
12 Nov 2021, 08:56In my first correspondence i did mention that the query is with regards to the deceased's PENSION FUND. I did not mention anything about a FUNERAL BENEFIT. So your manager is wasting his time investigating at Transnet. The query is about PENSION FUNDS that were supposed to be paid out in October already and now we are told stories about 2022 which is unacceptable!!!
AN
Andiswa N's update12 Nov 2021, 08:56
Reviewer Update
In my first correspondence i did mention that the query is with regards to the deceased's PENSION FUND. I did not mention anything about a FUNERAL BENEFIT. So your manager is wasting his time investigating at Transnet. The query is about PENSION FUNDS that were supposed to be paid out in October already and now we are told stories about 2022 which is unacceptable!!!
Momentum (SA)'s replyOfficial
12 Nov 2021, 09:31Dear Andiswa
Can you please provide us with the details of the pension fund and the name of the employer as we only have the funeral risk portion hence the reason why it was referred to Transnet.
Thank you
NH
Can you please provide us with the details of the pension fund and the name of the employer as we only have the funeral risk portion hence the reason why it was referred to Transnet.
Thank you
NH
Momentum (SA)'s reply12 Nov 2021, 09:31
Official
Dear Andiswa
Can you please provide us with the details of the pension fund and the name of the employer as we only have the funeral risk portion hence the reason why it was referred to Transnet.
Thank you
NH
Can you please provide us with the details of the pension fund and the name of the employer as we only have the funeral risk portion hence the reason why it was referred to Transnet.
Thank you
NH
Momentum (SA)'s replyOfficial
12 Nov 2021, 11:08thank you
Momentum (SA)'s reply12 Nov 2021, 11:08
Official
thank you
AN
Andiswa N's updateReviewer Update
15 Nov 2021, 15:55So now nobody is responding anymore? This is getting ridiculous by the second. And i'm still waiting for the call from the manager since last week Thursday. Can i please get an email of someone in the Executive office because this going nowhere. I need this to be finalised by COB Friday!!!!!!
AN
Andiswa N's update15 Nov 2021, 15:55
Reviewer Update
So now nobody is responding anymore? This is getting ridiculous by the second. And i'm still waiting for the call from the manager since last week Thursday. Can i please get an email of someone in the Executive office because this going nowhere. I need this to be finalised by COB Friday!!!!!!