PATHETIC SERVICE WHEN IT COMES TO CLAIMS- THEY LOOK FOR REASONS NOT TO PAY YOU!

If I could give you a negative star review I would!

My sister had a claim with Momentum due to her recent Lupus diagnosis. After months of deliberation, back and forth emails, tons of paperwork, she is told that her claim is rejected and her premiums paid back. The reason for them rejecting her claim was that she was prescribed a tablet in 2017 that is for arthritis and she did not disclose that to them. At that point in 2017 my sister had joint pain , she was not diagnosed with any condition. The GP gave her that tablet to see if it helped manage her pain. She was even told that she lacked vitamins and was told to go on supplements and iron injections.

How do you reject a claim based on that??? How do you reject a claim if a person was not diagnosed but rather treated for other ailments , JOINT PAIN in this case ! How is it an individuals fault?