Pathetic Service - Momentum Multiply

I am not going to explain the whole situation again. Since I have sent the below email on Wed 7 Nov, I still received NO feedback from them. From the complaints department to the managers and to the employees, they just have an nonchalant attitude. Managers should lead by example???

Email of my Complaint. Unfortunately I can't attach the anything:

"Good day Momentum/Multiply

I am really disappointed in the way you handle client service.

First of all is the fact that you made it very difficult to retain the status you were last year. I had to do so much more to stay on Private and I am still not even there. It is almost impossible.

Now even when pay and do action you require, I am struggling to get the points. The whole status retaining is becoming a struggle.

I do not have the time to struggle with you. To do the point is already a nuisance but to struggle with you to allocate the points is worse

Attached are the emails I have sent to allocate my points. Clearer than these emails I really can’t do. Then you should get competent staff who can actually read an email/attachments.

- 2 x TWT inspections were done. On my wife’s name and on mine. These should have been uploaded to you within 24 hrs. After that I emailed you the proof. ONLY my wife’s points were allocated

- 2 x TAX delcarations were sent. Same story, only my points were allocated. Seem like the person who opened the email only noted the first page???

- Attached is the 2nd request I have emailed. NO FEEDBACK

- Attached is the phone call I made this morning to your call centre and explained to them in detail. Everything would have been sent to a manager to sort out. NO FEEDBACK

This is really pathetic and unprofessional

PLEASE ALLOCATE MY POINTS: 2 X TWT INSPECTION & 2 X TAX DECLARATION"