CN
Candy N
1 reviews | Active since Mar 2016
09 Jul 2025, 13:27
Pathetic Service - Momentum FundAtWork
Pathetic service. Submitted my provident fund claim 2 months ago, still nothing. They wont send you updates if don't follow up, when you do follow up you get an automated response. I have logged complaints, pathetic, same automated response. They don't care about people, no empathy what so ever. You call them you will hold for dear life and they won't call you back. I have never experienced such bad service in my life.
Helpful (0)
Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
09 Jul 2025, 13:31Dear Candy
Thank you for your message.
I am sorry to hear about your experience.
I have escalated your complaint to the fund managers for further investigation.
Kind regards
Mvdm
Thank you for your message.
I am sorry to hear about your experience.
I have escalated your complaint to the fund managers for further investigation.
Kind regards
Mvdm
Momentum (SA)'s reply09 Jul 2025, 13:31
Official
Dear Candy
Thank you for your message.
I am sorry to hear about your experience.
I have escalated your complaint to the fund managers for further investigation.
Kind regards
Mvdm
Thank you for your message.
I am sorry to hear about your experience.
I have escalated your complaint to the fund managers for further investigation.
Kind regards
Mvdm
CN
Candy N's updateReviewer Update
09 Jul 2025, 13:41It would be nice if they responded just as quick to peoples complaints or giving updates. You can escalate but im not holding my breath because my query has been escalated so many times and I never recieved a response. Right now my query was escalated yesterday again to a senior administrators and no communication received from Momentum today. And that is why I say they don't take people seriously.
CN
Candy N's update09 Jul 2025, 13:41
Reviewer Update
It would be nice if they responded just as quick to peoples complaints or giving updates. You can escalate but im not holding my breath because my query has been escalated so many times and I never recieved a response. Right now my query was escalated yesterday again to a senior administrators and no communication received from Momentum today. And that is why I say they don't take people seriously.