Pathetic service from Momentum

This complain is logged on behalf of my three nieces whose father passed on last year 10th June 2018,he was working for Transnet over 10 years, their complain is based on the funds that has been paid to them this week which was +-R419k,initially they requested the lump sum amount disclosed to them but the guy Mr L Chauke (Durban offices) who was handling the case came up with so many excuses, he told them that they needed to write a letter in order for the amount to be disclosed and last week when one of the sisters asked him he said the money was taken by Sars, apparently their father's pension was +R4-6m they want to know how much the amount was and why was was it so difficult for him to disclose the amount, that money belonged to his 3 daughters and we do know that other family members(uncle,aunts) have also received these funds, we want Momentum to investigate this matter urgently, and we want to know why they were even allocated for these funds, they are all have their families and happily married how come they qualified for these funds, we are going to take this up if this matter is not resolved ,we planning on going to the media soon and social media to advised other members whose families are working for Transnet and those that have policies with Momentum, we'll wait for your feedback asap, please give us the breakdown of what happened to those funds