Pathetic service from momentum

After submitting my documents for a fund withdrawal on the 24th of Feb momentum keep loosing my documents every 2 days since then I have to phone in and forward the email I sent on the 24th. The consultant I speak to on each call confirms they have received the correct documents but 2 days later it's back to square one. It's now been over a month and when I call in today they told be they were unable to find my documents and it will be another 2 weeks before I receive my money. Once they put the phone down it seems they do not follow up. Dealing with them has been a painful experience and I would never recommend anyone to invest with them. It seems like I cannot get my money out.