Pathetic service from Lerato Sekhonyane

I received a pathetic service from Lerato.Started a life cover application from end of November 2025, still has not been concluded as this woman lies, does not give feedback, makes empty promises.She decided to put my policy on hold in December because she was on a festive mood.She came back to me at the end of January with her usual lies.We are in February & nothing has been concluded.