Pathetic Service from Jamie Crisp at NTRF Momentum

Momentum is probably the worse company with regards to customer service in SA. Something has definitely happened there in the last three years that has resulted in gross incompetence across their call centers. I’ve cancelled my medical aid with them due to pathetic service and now I want my pension fund out as soon as possible because they have no clue how to administer it. After four months of being sent from pillar to post - I eventually get directed to a Jamie Crisp at the NTRF desk. Jamie tries and assists me the best way she can then confirms that feedback will be provided to me the next day. It’s been five days now and still nothing. I then call the call center again and I’m told that NTRF is not administered by momentum. CK - you advised me that this will be investigated. Im still waiting for feedback. This is beyond unprofessional. Im currently in NZ and it’s costing me so much to call and wait on the phone and when I eventually get through - it’s gross incompetence all over again.