PATHETIC SERVICE FOR CLAIM QUERY

I would like to express my disappointment in the service received from momentum; I am currently exiting the fund and requested 100% of the vested portion to be paid to my account and the retirement balance to be transferred to my new fund administrator, however up till his point after I have been advised that payout of my 100% vested amount would be paid into my account within 5 to 7 business days, this is still not the case, when I track my claim the system states that I am not exiting the fund, when I called in to query it the lady advised me of some sort of mistake, I need this to be urgently delt with as according to my statement the fund amount is increasing and I left my previous employer FNB almost 3 months ago, I just need clarity on the payout of my funds , The service is PATHETIC!!!!P

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