Pathetic service

Item: Momentum (SA)
Rating: 1
Author: Devin J

Momentum service is pathetic, after sending numerous emails an getting no response, I decided to call, not only did I hold for 20 mins but the agent that answered just decided to be quiet, I could hear the consultant breathing over her mouth piece but still no response, there was even a child speaking but still no response. This is totally unacceptable, can't believe this is the type of service I get from this company.

Helpful (0)

Replies (2)

Momentum (SA)'s replyOfficial

29 Sept 2020, 12:25

Thank you for bringing this unfortunate situation to our attention. We always aim to deliver the best service and unfortunately you did not have a positive service experience.

I've sent a separate e-mail to you to obtain the necessary information so that I can investigate your concerns relating to the telephone call further and to assist you.

Kind regards
CK

Momentum (SA)'s reply29 Sept 2020, 12:25

Official

Thank you for bringing this unfortunate situation to our attention. We always aim to deliver the best service and unfortunately you did not have a positive service experience.

I've sent a separate e-mail to you to obtain the necessary information so that I can investigate your concerns relating to the telephone call further and to assist you.

Kind regards
CK

Momentum (SA)'s replyOfficial

29 Sept 2020, 17:12

I received confirmation that the Administration Manager will contact you directly to address your concerns.

Kind regards
CK

Momentum (SA)'s reply29 Sept 2020, 17:12

Official

I received confirmation that the Administration Manager will contact you directly to address your concerns.

Kind regards
CK