Pathetic service!

Item: Momentum (SA)
Rating: 1
Author: Sthandiwe S

Pathetic service. When calling in, you are advised differently each time. I sent through my claim for the FundsAtWork Scheme. In addition to the financial impact due to going through the the burial of my newborn, I have to deal with being ignored via email in attempts to claim. The SLA provided was 48 hours for the email to receive a mere response. This has not been done and it has been 2 WEEKS!

Helpful (0)

Replies (3)

Momentum (SA)'s replyOfficial

22 Oct 2025, 12:47

Dear Sthandiwe
Thank you for your message.
I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
mvdm

Momentum (SA)'s reply22 Oct 2025, 12:47

Official

Dear Sthandiwe
Thank you for your message.
I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
mvdm

Sthandiwe S's updateReviewer Update

22 Oct 2025, 16:34

All has been cleared and sorted speedily. Thank you for the prompt action.

Sthandiwe S's update22 Oct 2025, 16:34

Reviewer Update

All has been cleared and sorted speedily. Thank you for the prompt action.

Momentum (SA)'s replyOfficial

23 Oct 2025, 08:48

Dear Sthandiwe,

Thank you so much for the feedback, we are pleased to hear that you have received the necessary assistance.

Kind regards
NH

Momentum (SA)'s reply23 Oct 2025, 08:48

Official

Dear Sthandiwe,

Thank you so much for the feedback, we are pleased to hear that you have received the necessary assistance.

Kind regards
NH