Pathetic service and unacceptable delays

Pathetic Service and Unacceptable Delays!

To Whom It May Concern,

I am writing to express my absolute outrage and profound disappointment with the utterly pathetic service I have received from Momentum regarding my FundsAtWork claim. This claim process on the 18/01/2025, which I was initially informed would be processed within 26 working days, has now dragged on for well over three months. It is now 01/04/2025

The level of incompetence and disregard for my time and financial well-being is simply unappalling. Despite numerous attempts to contact Momentum, I am consistently met with either generic responses or automated email replies that provide absolutely no substantive information or resolution. I am constantly left in the dark, with no clear indication of when, or even if, my claim will be processed.

The stress and anxiety this delay has caused me are immeasurable. Momentum's complete lack of communication and apparent inability to adhere to their own processing timelines is unacceptable. I am beyond frustrated and frankly, deeply angered by their blatant disregard for my situation.

Therefore, I am formally informing Momentum that I will be charging them 5% of my total claim amount for every day this claim remains delayed beyond the originally stated 26 working days. This is to compensate me for the significant stress, inconvenience, and financial hardship they have inflicted upon me due to their incompetence.

I demand immediate action and a concrete resolution to this matter. I expect a prompt and detailed explanation for the excessive delays, as well as a firm commitment to expediting the processing of my claim.

Failure to address this issue with the urgency it deserves will result in further escalation.

I expect a prompt and satisfactory response. You failed to respond in a private matter now let country know how *********** company, managers and employees that are responsible with handling our money

Sincerely,