LG
Lindy G

1 reviews | Active since May 2017

06 Dec 2018, 11:16

Pathetic service and empty promises a wast of time!!

I have experience a relay bad experience with Momentum, my self and my husband went to the movies at first Momentum was off line , I then complained to Momentum and the have refunded me in the form of vouchers.....Well those vouchers is invalid and they do not work, once again we were embarrassed standing at the counter whilst the lady is trying over and over the voucher numbers that was send to me via sms, then after a struggle and the huge embarrassment I decided to pay for the tickets myself!!!!!! Why we have Momentum multiply I don't know because there services are pathetic, I was told that they will re issue a new card for my husband because he had, enough and destroyed the card after the first embarrassment he was so angry that he just wanted to cancel momentum multiply I then convinced him that it wouldn't happen again but is been more that 2 months and he is still waiting for his card!!! And the movie tickets was invalid, discovery looks like a much better option for us because of great service and people that is concerned about bad service. Please people out there reconsider when you want to join multiply!!!!!

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Replies (2)
Momentum (SA)
Momentum (SA)'s reply06 Dec 2018, 11:22
Official
Please accept my sincere apologies for the inconvenience and frustration caused. The matter will be escalated to management in order to provide you with the necessary feedback.

Kind regards
Natasha 
Momentum (SA)
Momentum (SA)'s reply06 Dec 2018, 13:10
Official
Management confirmed that they made contact with you in order to address the matter, and that further feedback will be provided in due course.

Kind regards
Natasha