rR
restonharris R

1 reviews | Active since Aug 2014

21 Feb 2023, 10:06

Pathetic service and complete money wasters

It appeasers we are back again with same issues as every previous month. Momentum lying about their services, taking your money for no services, wasting your mobile data with their utterly useless tracking app which they falsely claim it will contribute to your annual short term insurance pay-outs and contribute to your club level status, but this is not true. Every friend and family member have warned me about Momentum and their pathetic services. Every person I know are with Discovery which have vastly superior products and offerings. Funny as every person I’ve spoken to have moved from Momentum and Multiply services to Discovery with their Vitality services and never looked back. I need to warn the public that your emails and communications will NEVER get answered. Your request will NEVER get actioned. Momentum with their ******* tracking system app will waste your mobile data (and it’s very heavy on mobile data and very heavy on phone battery usage). You will NEVER see your allocated points which will help you to save money on the long run. They ignore your requests, never answer your queries and their preferred method of communication (email) will simply disappear in cyberspace. Stay clear of Momentum AND their Multiply benefits program which is more of a resource drain program. Stay away and stay clear.

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Replies (4)
Momentum (SA)
Momentum (SA)'s reply21 Feb 2023, 10:21
Official
Dear Reston
Thank you for your communication received.
I am really sorry about your experience. I have escalated your complaint to the Momentum Multiply team who will be in touch with you shortly.
Kind regards
Mvdm
Momentum (SA)
Momentum (SA)'s reply21 Feb 2023, 14:17
Official
Dear Reston
I received confirmation that our Multiply team has been in contact via email.
Kind regards
Mvdm
rR
restonharris R's update28 Mar 2023, 14:35
Reviewer Update
I've been struggling since beginning February 2023 for Momentum to sort out and fix my Momentum Safe Days as it's not calculating. I've sent through proof that the app is installed and working 100%. The app also confirmed that all settings are 100% correct and working. I've been communicating continually to Momentum App department and Client Safety department on a bi-weekly basis if not more to no avail. Now I've been given an email stating that the ticket is closed and all is sorted only to find out NOTHING has been done and the same issue is STILL at work. How can a department just close a ticket without consulting with the paying customer that everything is working. I've asked that Momentum contact me and nobody every contacts me. I'm ready to take this issue to senior management and the Ombudsman. Momentum and I are contractually binded that I pay for a service in return for that same service will be provided. You ***** my money, my airtime, my data, my time and that is a breach of contract. This WILL be escalated NOW and I want Momentum to contact me immediately. I'm also struggling with my Momentum Multiply for two weeks now that some of my Momentum Active Days are not calculated. I've sent through proof that I was at the gym and still no action from Momentum Multiply.

This is the service one WILL get from Momentum on a monthly basis. I warn ALL people to stay clear of them. No service, no thinking, ***** money and breach of contract.
Momentum (SA)
Momentum (SA)'s reply28 Mar 2023, 17:58
Official
Dear Reston
Thank you for your communication received. I have forwarded your reply to the Multiply Escalation team for urgent assistance. They will be in contact with you tomorrow.

Kind regards
Mvdm