PATHETIC service

Hi, I resigned at my previous job on the 30th of March, when I initially completed the exit process to have my provident fund paid out.

Since then I have spoken to numerous consultants about when the funds would be paid out. After speaking to the first consultant, in the middle of April, I was advised it'll take 7 to 10 working day, to no avail. Then called in again and was advised 15 working days. Matter was escalated to management, who is just as *********** as the consultants. On the 3rd of May I was advised by Malini Alli my funds would be paid out in 5 to 7 working day. We are currently on the 12th of May and Wendy is still awaiting authorization from management. I would like to be assisted with the process to approach the ombudsman as this is no way of treating a customer fairly as a financial service provider. I, as a customer, have been misinformed and mistreated by Momentum for almost 2 months now.