Pathetic service!!!

I am extremely disappointed in the poor service and lack of feedback from Momentum. I terminated employment with my employer on 20 Feb 2020 and as quick as momentum was to send me the links regarding my pension fund and steps to follow, their unmatched service has been appalling! I have not received one phone call from them since logging a request for assistance as their site was firstly down! I then managed to sort it out on my own and finally accessed the link only to find that my funds are decreasing daily at quite a rapid pace. I then called the call centre and spoke to an agent by the of Pinky Qgetso who advised me that she could not tell why the funds decrease and I must just wait for the ONE person who deals with pension funds as there is nobody else available to do his job! WHAT A JOKE! Anyway, with the help of my financial advisor, I had made progress and managed to send an instruction to Momentum to withdraw my pension fund. I submitted this request on 28 Feb 2020 and to date, have not received any sort of feedback whatsoever! Every number that I call which is on Momentums emails, I am constantly redirected to another dept only to be told they cannot help me! This for me is extremely frustrating, especially in today's times where every business is meant to take customer centricity into serious account! I hope I never have to deal with momentum ever again as this experience has been very distasteful and I still have not even received a courtesy email back from David Modise who I emailed on 28 Feb 2020 with my concerns as I was told he was the only person able to assist. For such a big organisation, your guys service is pathetic to say the least! I am still waiting for feedback 20 days later!!!