1 reviews | Active since Aug 2015
Pathetic service
Good day
I have previously requested assistance regarding my rewards. To date I have not received feedback.
1. I requested a statement showing me being credited for joining momentum multiply as per advertising via my work. It stated I would be given a voucher for signing up, voucher for going for the health assesment and monthly get voucher based on my health score. I have not received this.
2. I asked regarding the funds that are displaying on the multiply app. How do I use it? I wast told via momentum money, I couldn't access the app and was told by multiply that I need to contact momentum money, I did with no reply.
3. I made use of my momentum multiply/ dischem rewards cards a while back but still haven't received my cash back for it . I was told to wait. Its been a while still nothing. Receintly I used my clicks card and got my cash back but still no dischem even after using it for a second time. To add to the chaose now the money in the multiply app is looking like the attachment where one is showing R189 and the other side is showing R4 something.
4. Lastly when I purchased from checkers via the voucher system I didn't get the full cash back. I was told theres a limit to what you can get. I asked previously for a simplified breakdown so I can understand how to use it to its full potential. For example if I went to checkers , shoprite , boxers and pick n pay and spent R2000 each store in the order I mentioned them for witch store will I get cash back and what will the cap be? This info was not shared.
6. The only thing that was addressed in some way is the R175 monthly fee was finally debited from my account. Although I asked about the skipped and prorate amount aswell, no reply was given at all. My account was just debited.
Lastly this reward system is chaotic. With each engagedment you are told to go to another department although u can access the info on almost all the apps. There is not clarity provided. Its a pillar to post system I previously joked that it was designed specially like this to make it impossible to prevent clients from using the system. Now I am thinking its true.
This mail will be sent to hello peter and the national consumer act.
My Id is: ***
Regards
Daniel
Thank you for your message. I have referred your complaint to the Multiply escalation team for urgent assistance.
Kind regards
mvdm
Thank you for your message. I have referred your complaint to the Multiply escalation team for urgent assistance.
Kind regards
mvdm
Clearly you dont know that this is a multi deparment issue sending it to just multiply is not going to fix this.
Im gona tell u whats gona happen . Im gona get called and told:" we can do this but contact this department for this and this department for this" the fact that ur just passing the puck is clear that client service is not on your priorities!
I am not happy with your process and serices. I am not going to entertain your deparments calling me to find out what the issues are. Its your system go check. Ill only accept feedback: " this issue is resolved, this issue we will have fixed atcthis time"
Clearly you dont know that this is a multi deparment issue sending it to just multiply is not going to fix this.
Im gona tell u whats gona happen . Im gona get called and told:" we can do this but contact this department for this and this department for this" the fact that ur just passing the puck is clear that client service is not on your priorities!
I am not happy with your process and serices. I am not going to entertain your deparments calling me to find out what the issues are. Its your system go check. Ill only accept feedback: " this issue is resolved, this issue we will have fixed atcthis time"
Thank you for your message. The multiply team will be in contact with you, as they have access to your information.
Kind regards
Mvdm
Thank you for your message. The multiply team will be in contact with you, as they have access to your information.
Kind regards
Mvdm
So an update on momentums efforts. So far its been imp**** that I dont have tue capacity to know that something is not functioning as intended. Ive received emails saying that more4me has credited my account for registering and going for the health test with a excel table showing one amount for registering or the test(it doesn't specify which one) and two R25( this R25 is for my health level I have received for 2 months) but they believe Im to stupid to know its for my health level.
Then I get a second email stating that the cash back from dischem. It said that I will not get the cash back for the second purchase as dischem stated that it doesnt qualify for cash back. Not even speaking about the first purchase. Automatically only talking about the second purchase, implying I am raising these issues unnecessary. Implying Im just being full of nonsense. Instead of trying to resolve the issue.
They have not tried to explain the to me about how yheir cashback limitations work.
They haven't tried to explain how one side of the multiply app app shows R33 I can spend but the other side shows R218 that I cant use at all.
They haven't helped with the momentum money app. Or how to get a visa savings card and phoned me about 5 times. But they have my email that they have contacted me on . but they cant communicate to me to resolve this they can only make statements that Im being full of nonsense. They have to speak to me. Is it because they dont want a paper trail????
The only thing they did was credit my finally for dischem.
Its clear now they purposely designed this to hinder clients from getting their monies worth.
So an update on momentums efforts. So far its been imp**** that I dont have tue capacity to know that something is not functioning as intended. Ive received emails saying that more4me has credited my account for registering and going for the health test with a excel table showing one amount for registering or the test(it doesn't specify which one) and two R25( this R25 is for my health level I have received for 2 months) but they believe Im to stupid to know its for my health level.
Then I get a second email stating that the cash back from dischem. It said that I will not get the cash back for the second purchase as dischem stated that it doesnt qualify for cash back. Not even speaking about the first purchase. Automatically only talking about the second purchase, implying I am raising these issues unnecessary. Implying Im just being full of nonsense. Instead of trying to resolve the issue.
They have not tried to explain the to me about how yheir cashback limitations work.
They haven't tried to explain how one side of the multiply app app shows R33 I can spend but the other side shows R218 that I cant use at all.
They haven't helped with the momentum money app. Or how to get a visa savings card and phoned me about 5 times. But they have my email that they have contacted me on . but they cant communicate to me to resolve this they can only make statements that Im being full of nonsense. They have to speak to me. Is it because they dont want a paper trail????
The only thing they did was credit my finally for dischem.
Its clear now they purposely designed this to hinder clients from getting their monies worth.
Thank you for your message. I have escalated again to Momentum Multiply as well as Momentum Money.
Kind regards
mvdm
Thank you for your message. I have escalated again to Momentum Multiply as well as Momentum Money.
Kind regards
mvdm