pathetic service

Item: Momentum (SA)
Rating: 1
Author: Pule M

had a provident fund with momentum. momentum wont pay you full amount. you speak to different unprofessional consultant who promise different things. now spoke to sinethemba mjeje, most pathetic service ever. you send email from one mailbox to the other and every time you phone or send email your 28 days turn around time starts from there. horrible service. the fact that they paid my provident fund does not mean they are professional because they did not pay all of it. pathetic service.

Helpful (0)

Replies (4)

Momentum (SA)'s replyOfficial

01 Nov 2019, 10:19

Dear Pule

A manager will contact you shortly to discuss the concerns you raised in your complaint.

Kind regards
EdB

Momentum (SA)'s reply01 Nov 2019, 10:19

Official

Dear Pule

A manager will contact you shortly to discuss the concerns you raised in your complaint.

Kind regards
EdB

Pule M's updateReviewer Update

01 Nov 2019, 10:54

Good Day,

please ask them to pay my outstanding provident fund so that i know im done with them.

Regards
Pule

Pule M's update01 Nov 2019, 10:54

Reviewer Update

Good Day,

please ask them to pay my outstanding provident fund so that i know im done with them.

Regards
Pule

Momentum (SA)'s replyOfficial

01 Nov 2019, 12:52

I confirm that we received two claim forms one with an exit date of August and one with an exit date of July. The claim has already been paid and we are in the process of refunding the August premium which should reflect in your account by next Friday.

Regards

SdP

Momentum (SA)'s reply01 Nov 2019, 12:52

Official

Pule M's updateReviewer Update

01 Nov 2019, 13:11

Thank you.

Pule M's update01 Nov 2019, 13:11

Reviewer Update

Thank you.