Pathetic Service

Momentum has terrible customer service and general lack of empathy. Their only concern is making profit judging from all the numerous complaints here. Our employer had to unfortunately close his business on the 31st of August and all 44 employees had to be subsequently retrenched. We all requested a full withdrawal of our provident fund which was initiated for us by the employer. The employer in turn submitted all relevant documentation relating to the closure of the business. Its been 2 months now going to 3 without any concrete update from Momentum on when our funds will be released. When you call the consultants they are clueless and our employer keeps getting told that the matter is with the FSB.

Why is this taking so long to resolve when all relevant documentation was submitted immediately after the business closed?

Why is Momentum saying the business is being liquidated when the employer has refuted that and has made no submission to that effect?

We have 44 human beings in this harsh economy with no source of income and having to be given the run around when they enquire about their money.

The least you could do is give an accurate update on why this process is taking this long and when we can expect our funds.