Pathetic service

<p>I have an existing claim with funds at work. If i dont call them, they will not call me for feedback. After my last complaint i gave them a chance. On monday morning i got an sms saying your claim cannot be processed due to a tax problem plz call us. I called in and was told there no problem its just an error, my claim will be sent to sars again and Feedback will be given back to me on tuesday. I called in again in friday Because i sidnt hear anything on tuesday and spoke to a guy by the name of alex who told me everything is in irder and money will be paid on friday that same day and the money will be in my account on sa****ay. I just got off the phone with Cynthia who advised me no monies were paid becuase my claim was sent to sars again. The incompetency is shocking. I am unhappy with the lies i have been told and want to understand why alex told me the money would be paid. Also it seems as the people there dont know what they are doing or dont know what is happening. The process was explained to me before and i understand it, but the staff dont seem to understand. So annoyed</p>