Pathetic service

Momentum funds at work is the worse. Pathetic service, when you call them it takes 30 minutes to get through to them if you lucky and if you don't get cut off. Nobody can give you constructive feedback, the same story everytime you call. Your claim is with the administrators and it's being processed, mind you they tell you their turn around time is 26 days but they talking bull****. The last consultant I spoke to told me my employer still contributed even after I left the company which makes no sense to me. She could not even give me a proper explanation she was stuttering so I dint know if the people who work there know what they doing or not. I asked her to speak to someone who knows what's happening and get back to me, still no response. I have sent emails still no response. The service level is Pathetic for such a big company. They need to work on their call center times and how long they take to answer the phone a person cannot be holding on for 30 minutes to get through to them and still not get the help you need. If they are under staffed they should employ more people and competent people. This is by far the worse service I ever received. The emails also are automated so they might ask well have robots working for them not humans. You even have to wait 2 days to get a reply to a email. Imagine how crazy that is. Totally disgusted with the customer service. There is absolutely no communication with the clients as to why it would take more time than their stipulated time. I am very annoyed with them.