Pathetic service

I have a problem with the OMRON pedometer that I ordered - it simply stopped uploading my data after one time.<br> I called Momentum and explained the error message. According to Tshepo, I needed to supply them with the device serial number where after the problem can be addressed. I sent an e-mail yesterday morning but rather than wait for a reply, I later decided to call. The first call was answered but no greeting followed. Instead voices could be heard in the background and eventually the call cut. The second time a lady answered but instead of helping me right away, she asked whom I spoke to earlier and promptly transferred me (supposedly to Tshepo).<br> Again, the call was cut. What happened to first call resolution? How will I be re-imbursed for: 1. The expenses I incurred in wasting two looong telephone calls and my TIME that was wasted?<br> As a new client of Momentum, both as a medical aid member and owner of life policies, I am certainly NOT impressed!!! <div><br></div><div><em>(Supplier name changed from Momentum Health to Momentum by Hellopeter.com)</em></div>