1 reviews | Active since Jan 2010
Pathetic Service
I resigned from my Company at the end of December 2019 . Momentum received all my documents on 10/01/2019 , there was an issue with my Tax Nr and they advised they only received the Tax Nr on 25/1/2019 . In the meantime I had been emailing them and getting responses that I will receive my pension in 7 to 14 days. I have even received emails that my pension was paid out in 2013. Nobody answers the 0860 number and when they do they are not in the least helpful.
I received an email on 5/3/2019 requesting information and thought that maybe I will receive my money. I rep**** on the email and asked the question "when will the funds be deposited in my account" to date no reply.
I have even gone so far now as to report them to the ombudsman and involve Lawyers I donot understandwhy Momentum have become so ***********. They have this dont care attitude This is my money
Kind regards
Natasha
Kind regards
Natasha
I have tried to call you but you must be busy.
I wish to confirm that your claim is now at disinvestment stage. I understand that our Quality Assurer called you to advise you that you qualified for a Retirement Option and you confirmed that this is the process you would prefer to follow.
The disinvestment takes roughly 4 working days, the case will then go for a directive at SARS which is 48 Hours, thereafter it goes for bank verification and then payment will be made.
I apologise for the fact that our communication has not been up to standard and assure you that we will give the claim our urgent attention.
Kind Regards
Sue
I have tried to call you but you must be busy.
I wish to confirm that your claim is now at disinvestment stage. I understand that our Quality Assurer called you to advise you that you qualified for a Retirement Option and you confirmed that this is the process you would prefer to follow.
The disinvestment takes roughly 4 working days, the case will then go for a directive at SARS which is 48 Hours, thereafter it goes for bank verification and then payment will be made.
I apologise for the fact that our communication has not been up to standard and assure you that we will give the claim our urgent attention.
Kind Regards
Sue