Pathetic service

By far I have received the worse experience ever. Emails and phone calls have been going back and forth for the past month and up to today , they still don't know what my request was/is.I have been in contact with one consultant by the name of Katleho who has been very helpful and has been contacting me , however he was confused as well as to what my request was.I even called the contact center and some consultant told me what I wanted to hear only to be told that , thats not the case. Anyhow, a claim suppose to be done by my previous employer(which was never done) up until i contacted momentum by myself and processed the claim myself.I was told the funds were going to be paid back into my account.I contacted them last week just to do a follow up and find out if everything was still in-order(which was not my job/responsibility ) just for me to be told , there is an issue and therefore they couldn't process my claim ,well fine enough Kat assisted me and up to today there is still confusion,.What the hell guys.Firstly its not my responsibility to follow up and secondly are you not too sure what you should be doing? I have explained myself more than 10times and sent them documents proving that money should be paid into my account and was told 10minutes ago they have made some changes on the system for the funds to be paid(thats all) , I honestly dont know whether I should believe Momentum or not ,cause I asked the consultant how long should I wait and i am not getting a response. LIKE SERIOUSLY? is this what one has to go through with Momentum just to claim/withdraw your own funds? Pathetic service , I am so disappointed and disgusted in the overall service I have received.