LB
Linda B
1 reviews | Active since Jul 2017
30 Nov 2018, 14:14
Pathetic service
How pathetic can you get? It is from the 16th October 2018 that I have logged a complaint to Momentum for a retirement policy to be paid out 9 months earlier. Still waiting I phoned today and now I must phone on the 14th of December???? How long can it take to investigate this matter --- really????
Helpful (0)
Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
03 Dec 2018, 08:24Thank you for your feedback, a manager will make contact with you.
Kind regards
Michele Coetsee
Kind regards
Michele Coetsee
Momentum (SA)'s reply03 Dec 2018, 08:24
Official
Thank you for your feedback, a manager will make contact with you.
Kind regards
Michele Coetsee
Kind regards
Michele Coetsee
Momentum (SA)'s replyOfficial
03 Dec 2018, 12:44I refer to our correspondence regarding this matter and would like to apologise for the incorrect information provided by our call centre. Regretfully, we cannot pay out the money as it is legislation.
Kind regards
Michele Coetsee
Kind regards
Michele Coetsee
Momentum (SA)'s reply03 Dec 2018, 12:44
Official
I refer to our correspondence regarding this matter and would like to apologise for the incorrect information provided by our call centre. Regretfully, we cannot pay out the money as it is legislation.
Kind regards
Michele Coetsee
Kind regards
Michele Coetsee