Pathetic Service

My mother, father,my sister,my brother and myself have all joined momentum multiply. I have joined the Virgin active Gym and then tried to benefit from the gym benefit. I then went for the fitness test, but the bio has come back to me and said I am still not loaded on the system. I called you people last week to see why it was working. They said my Id number was incorrect. I have given them the correct ID number, but up to now I still havent been loaded according to my bio. This is utter ******* that something so simple takes this long. Please sort it out asap as this might affect my discounts etc.. I will hold you people liable if this is not sorted.