Pathetic Service

Since beginning our financial emigration last year, we appointed a third party to handle the process for us to deal with all the various financial institutions, one being Momentum. They have been giving us the run around since then.<br> <br> It first started off with having to sign a SPPOA for SARS. After a few months the matter was escalated to the manager who explained that the SARS office that they deal with require the SPPOA. The form requires a name and identity number which Momentum were not prepared to supply. We changed the form to suit Momentum and sent it back at the end of March.<br> <br> When a follow up was done on 13 April, I was informed on 15 April that feedback from SARS was expected on 4 May. This was followed up again on 11 May and I was duly informed by the manager on 12 May that feedback from SARS can only be expected on 18 May as Momentum only submitted the tax directive on 20 April.<br> <br> I am starting to wonder whether there is a financial issue with Momentum paying out this money and am disgusted by the staff and management who are totally unresponsive and seem to be covering up.