Pathetic service

Good evening

It has now been nearly 5 months since I was retrenched and have still not received my payout.

I have been in contact with momentum at numerous occasions and yet no progress whatsoever.

After 4 months that nothing happened I contacted them and I was told the banking confirmation letter was not valid as it was already older than 3 months.

I then submitted a new one and I was told the payment will take up to 7 days whereas again nothing has happened and this communication happened in mid December already.

This is absolutely ridiculous and a very low standard of service.

I have put my wifes fund on hold as I do not know if it is worth continuing with momentum into the future.