1 reviews | Active since Oct 2018
Pathetic feedback...and broken promises!
On the 28th of August 2020, I requested to "retire" from a small retirement preservation fund which is held with Momentum and have the proceeds paid out.
Their first interaction with me was to say my tax number was incorrect, whist it was actually correct in the application form (but I did not make a fuss of that). After that I send numerous requests for update to ***. On 8 September 2020 I received a response from Momentum that said the matter will be resolved within "5 to 7" working days. Not a word ever since!
To provide further context...on the same day (28 August 2020) I requested to retire from a small Alexander Forbes retirement preservation fund....that money has been paid out 3 weeks ago!
Needless to say, as at today, I am still waiting. The longer I wait the more I thank my lucky starts that I decided to cut ties with Momentum...never do I want to deal with Momentum ever again!
Kind regards
MC
Kind regards
MC
I refer to our telephone conversation.
I want to apologise for the service failure and the frustration that this has caused you. We are now processing your request and will send you proof once the proceeds have been transferred to your account.
Kind regards
Michele Coetsee
I refer to our telephone conversation.
I want to apologise for the service failure and the frustration that this has caused you. We are now processing your request and will send you proof once the proceeds have been transferred to your account.
Kind regards
Michele Coetsee