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Letitia R

1 reviews | Active since Oct 2024

18 Oct 2024, 08:51

Pathetic, Disgusting Service from Momentum, FundsAtWork

If I could give a negative rating I would. Momentum does not deserve a one star. I completed my withdrawal form from my FundsAtWork on 31 August 2024. I resigned from my employer who forced me to use Momentum FundsAtWork. I have had no feedback on my withdrawal and I haven't received my money either. I've sat on the line waiting to speak to someone, I've sent emails, I've left voice messages asking for someone to phone me back (something that Momentum says people should do if they can't get through to someone). The WhatsApp platform doesn't work properly. It's really pathetic. I received one email asking for my ID number on 8 October 2024 so that they could follow up and get back to me and to no one's surprise I haven't heard anything again. It took them 38 days to respond to my emails after I threatened to take this matter further; and now its another 10 days and I still don't have feedback or my money. I do not recommend Momentum.

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Replies (3)
Momentum (SA)
Momentum (SA)'s reply18 Oct 2024, 08:57
Official
Dear Letitia

Thank you for your posting. 

In order to escalate your enquiry, please provide us with your identity number under a private reply.

Thank you

Kind regards
NH

Momentum (SA)
Momentum (SA)'s reply18 Oct 2024, 09:05
Official
Thank you, your comments will be referred to the management team of funds at work for assistance. 
LR
Letitia R's update29 Oct 2024, 08:05
Reviewer Update
I'm still waiting for feedback. This is completely unacceptable to continue ignoring people. My next step is to contact the ombudsman because Momentum is failing to perform their duties. How dare you take people's hard-earned money and ignore them when they withdraw it. I resigned from my company on 24 June 2024. My last day was 31 August 2024 - the day I submitted my withdrawal form. Your turn around times for withdrawals are set at 26 days... you have overshot this time frame with no feedback or follow up on whether there are issues. You are also supposed to have a 48 hour timeframe for responding to queries... I haven't received a single email - other than an automated email saying that I will receive a response in 48 hours. I emailed your complaints department on 3 October - no response or acknowledgement there either. I received one email asking for my ID number after threatening to take my complaint further but never received feedback from that either.