Pathetic Customers Service, Reponses and not creditable

To every other person who potential want to invest and do business with Momentum, think twice there is various other companies more competent, reliable and excellent customers service out there! To say I have experienced the worst service ever from a company with Momentum Ivesto would be an understatement. Lodge a withdrawal and disinvestment claim on the 11th after careful consideration and the reputation with claims from Momentum in recent months. Friday the 15th ask the financial adviser on feedback who escalated to Investo administration, who only decided convenient enough to respond on the 18th only to inform due to an oversight on their side have the process not started yet but they note still need another bank statement, a whole week! Laughable, frustration but send new bank statements with the ending account number as per mail at 9:38 on the 18th. Just to receive another mail from same pathetic department at 16:47 claiming the same excuse. Worst author of mail indicate disinvestment were started the 17th (Sunday). Momentum can’t even fulfil their duties during office hours who are they entertaining with this. I have requested Momentum now for the last time to have this finalised by the 19th.